Bilingual Customer Service Representative

4 days ago


Scranton, Pennsylvania, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our team as a Bilingual Spanish Teller. As a key member of our Retail Branch organization, you will be responsible for providing exceptional customer service, accurately processing customer transactions, and developing banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Customer Service: Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty while increasing share of wallet.
  • Transaction Processing: Process a variety of customer interactions, including deposits, withdrawals, and transfers.
  • Product Referrals: Identify banking opportunities during customer interactions and refer as appropriate.
  • Lobby Engagement: Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Problem Solving: Apply product and procedural knowledge to solve customer problems.
Requirements
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Risk Management: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
  • Communication Skills: Effective communication and interpersonal skills to interact with customers and colleagues.
Preferred Qualifications
  • Accountability: Taking ownership of customer interactions and transactions.
  • Banking Knowledge: Understanding of banking products and services.
  • Customer Loyalty: Building strong relationships with customers to increase loyalty and retention.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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