Solution Center Specialist

3 weeks ago


Lowell, Massachusetts, United States UMass Lowell Full time
Job Summary

The Solution Center Specialist position provides student-focused support in a fast-paced environment. This role is responsible for answering questions, facilitating transactions, processing paperwork, and tracking student inquiries in the areas of Financial Aid, Registrar, and Student Financial Services.

Key Responsibilities
  • Provide exceptional customer service to students, faculty, and staff
  • Answer questions and resolve issues related to financial aid, registration, and billing
  • Process paperwork and transactions in a timely and accurate manner
  • Track and follow up on student inquiries and concerns
  • Collaborate with colleagues to ensure seamless support services
Requirements
  • Bachelor's degree with a minimum of 2 years of customer service experience
  • Effective oral, written, listening, and communication skills
  • Familiarity with computers and competency in navigating and performing data entry in a Windows environment
  • Experience with student relational database systems, preferably PeopleSoft Campus Solutions 9.0
  • Mathematical and analytical skills
Preferred Qualifications
  • Master's degree and 1-2 years of related higher education experience
  • Experience in one of the following areas: Financial Aid, Registrar, or Student Billing
  • Demonstrated experience in a fast-paced customer service environment
  • Ability to interpret and communicate university, state, and federal policies
  • Ability to work independently and demonstrate initiative
  • Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
  • Ability to work effectively as a team member
  • Ability to analyze and interpret information and make independent decisions


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