Implementation Specialist

4 weeks ago


Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full time
About the Role

We are seeking a highly skilled Implementation Specialist to join our Client Success Team. As an Implementation Specialist, you will be responsible for working closely with clients and partners to understand their needs and deliver projects on time while building a strong relationship for lasting success.

Key Responsibilities
  • Work closely with clients and partners to understand their needs and deliver projects on time
  • Leverage our technology, tools, and best practices to implement clients on our solution
  • Apply strong problem-solving, troubleshooting, and data management skills
  • Set and reset expectations clearly and be an excellent communicator both verbally and in writing
  • Have a true sense of unity with all internal teams within the organization
Requirements
  • Exceptional communication and follow-up skills with a strong attention to detail
  • Must be proficient with, and adopter of new technologies
  • Takes ownership and proactively addresses challenges and opportunities
  • Creative and fun-loving team player
  • Ability to work both independently and collaboratively in a fast-paced environment
Qualifications
  • Bachelor's degree or equivalent experience required
  • 1-3 years in a customer support or implementation type role preferred
  • Track record as an enthusiastic team player with proven ability to prioritize and multi-task
  • Experience in the HCM or benefits sector preferred but not required

At UKG, we are committed to creating a culture of belonging and an employee experience that empowers our people – both at work and at home. We strive to create a workplace where everyone feels valued, respected, and supported. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.


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