Program Manager

6 days ago

Escondido, California, United States Interfaith Community Services Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to oversee the Permanent Supportive Housing Program at Interfaith Community Services. This is a challenging and rewarding opportunity to lead a team of professionals in providing critical services to individuals and families in need.

Key Responsibilities
  • Supervise and manage a team of program staff, including outreach, enrollment, placement, training, and follow-up activities to ensure compliance with program goals and objectives.
  • Oversee the day-to-day operations of Permanent Housing units, including reviewing client eligibility, interviewing families, collecting rent, completing lease applications and lease-ups, and building relationships with property managers.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods, assess staff workloads, and identify opportunities for improvement.
  • Provide leadership and guidance to program staff, conduct meetings and trainings to ensure program compliance and enhance staff skills.
  • Establish and maintain connections with private and public agencies, including departments within the agency, to best meet the needs of clients and programs.
  • Utilize the Coordinated Entry System to ensure seamless service delivery.
  • Collect and report program data, including HMIS reporting and funders' required data.
  • Intervene and de-escalate difficult clients or crises that require advanced clinical training.
  • Coordinate and provide support to interns and volunteers, including clinical consultations and resource dissemination.
  • Attend and participate in program, agency, and community meetings and trainings.
  • Provide direct service to clients, including triage, assessment, crisis intervention, and advocacy as needed.
  • Prepare and submit monthly, quarterly, and annual reports to contract administrators, funders, and the Director.
  • Complete monthly, quarterly, and annual billing for each program and submit to the proper funder and Interfaith Accounting office.
  • Monitor staff job performance, complete evaluations, ensure ongoing staff training and development, and participate in the hiring of staff for the department.
  • Monitor in-house databases (Excel and Service Point) to ensure timely and correct data input.
  • Provide assistance to the Director and Director in grant writing and program development and special projects.
  • Assist with budget development and compliance, and fiscal reporting.
  • Remain on-call outside of normal working hours for program support.
Requirements
  • Bachelor's Degree in Social Services or related field; or equivalent combination of education and experience required.
  • 1+ years of relevant work experience required.
  • 3+ years of experience in a supervisory role or increasing responsibility required.
  • Bilingual (Spanish/English) preferred.
Benefits
  • PTO – Accrue 3 weeks in your first year.
  • Paid Holidays – 13 scheduled.
  • Flexible Work Schedules.
  • Medical, Dental, and Vision Insurance.
  • AD&D / Group Life Insurance.
  • Flexible Spending Accounts – Medical and Dependent Care.
  • Matched 401(k) Retirement Plan.
  • Early Release Days.
  • Work Anniversary Bonuses.
  • Tuition Reimbursement and Public Service Loan Forgiveness Eligibility.
  • Employee Assistance Plan (EAP).
  • Home Ownership Assistance Program.
  • Casual Work Environment.
  • Professional Growth and Career Development Opportunities.

Interfaith Community Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

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