Hotel Front Office Associate

1 week ago


Arizona City, Arizona, United States Wyndham Hotels & Resorts Full time

Position: Guest Services Representative - Competitive Hourly Rate with Benefits

Overview:

The Guest Services Representative plays a crucial role in delivering exceptional service to all visitors during their arrival, stay, and departure. This position is vital in optimizing room revenue and ensuring high occupancy rates.

Key Responsibilities:

  1. Provide attentive and courteous service to guests at all times.
  2. Manage check-in and check-out processes efficiently and professionally.
  3. Respond to guest inquiries regarding hotel amenities, services, and local attractions.
  4. Handle reservations and ensure accurate information is gathered.
  5. Maintain communication with other departments to ensure guest satisfaction.
  6. Assist in managing the front desk operations, including cash handling and record keeping.

Qualifications:

Applicants should possess a high school diploma or equivalent, with prior experience in hospitality preferred. Proficiency in computer systems and strong customer service skills are essential.

Physical and General Requirements:

  1. Ability to stand for extended periods and lift light objects.
  2. Maintain a professional appearance and adhere to grooming standards.
  3. Demonstrate effective communication skills with guests and team members.
  4. Exhibit problem-solving abilities and a proactive approach to guest needs.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor with a diverse portfolio of brands. We are committed to providing exceptional experiences for our guests and supporting our hotel owners in delivering quality service.



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