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Guest Services Supervisor

2 months ago

Arizona City, Arizona, United States Wyndham Hotels & Resorts Full time

Position Title: Front Desk Supervisor

Location: Mesa, AZ

Company: Wyndham Hotels & Resorts

Overview:

The Front Desk Supervisor plays a crucial role in overseeing the daily operations of the front desk, ensuring that all guests receive outstanding service. This position requires a focus on delivering exceptional experiences to a diverse clientele, including guests, prospective visitors, and team members.

Key Responsibilities:

  1. Supervise front desk operations and manage guest interactions to ensure satisfaction.
  2. Assist in creating work schedules for Guest Experience Representatives, adjusting as necessary to meet operational needs.
  3. Conduct training for front desk staff on guest service protocols and technical responsibilities.
  4. Handle administrative tasks such as daily reporting, financial transactions, and inventory management.
  5. Ensure the front desk area is organized, clean, and welcoming for all guests.
  6. Maintain compliance with safety and security procedures, particularly regarding guest information and key control.
  7. Respond to guest inquiries and concerns in a professional and courteous manner.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is necessary, with supervisory experience preferred.

Physical Requirements: Must be able to stand for extended periods, lift up to 20 pounds, and perform various physical tasks as needed.

Skills: Excellent communication and interpersonal skills are required, along with the ability to manage multiple tasks in a fast-paced environment.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor, offering a diverse portfolio of brands that cater to all types of travelers. We are committed to providing exceptional experiences and maintaining the highest standards of service across our properties.