Medical Office Liaison

1 week ago


Arizona City, Arizona, United States FMCNA Integrated Care Group Full time

POSITION SUMMARY:

The Patient Services Administrator plays a crucial role in managing the scheduling and communication processes within the healthcare facility. This position is responsible for overseeing appointment scheduling, pre-procedure communications, and ensuring accurate medical record documentation.

KEY RESPONSIBILITIES:

1. Efficiently manage and input all appointments into the scheduling system, ensuring timely and accurate scheduling of pre-procedure activities.

2. Handle patient cancellations and additions to the schedule while adhering to established scheduling protocols.

3. Greet patients and visitors in a professional manner, collecting necessary identification and insurance information to facilitate the admissions process.

4. Maintain and organize patient medical and financial records securely and confidentially.

5. Ensure all billing information is accurately entered into the registration system as part of the front-end billing process.

6. Conduct insurance verification and manage prior authorization processes as required by payers.

7. Assist with patient transportation in accordance with company policies.

8. Ensure all necessary signatures are obtained on patient charts and admissions data, in compliance with company policies.

9. Accurately scan and file documents within 24 hours of patient visits, including reports for referral sources.

10. Communicate any changes regarding procedures and insurance directly to the appropriate internal parties and update patient records promptly.

11. Oversee the management of medical records, ensuring proper documentation and compliance with policies.

12. Provide support for research or study projects involving patient care and service utilization.

13. Manage office materials, including inventory and deliveries, ensuring smooth operations.

WORK ENVIRONMENT:

This role is situated in a healthcare facility characterized by controlled air temperature and moderate noise levels. Employees may encounter infectious materials and are expected to perform desk and computer work while interacting with patients and healthcare staff.

EDUCATION AND EXPERIENCE:

A High School Diploma or equivalent is required; an Associate Degree or higher is preferred. Candidates should have 1-2 years of relevant experience, ideally in a medical environment with a focus on insurance billing.

SKILLS REQUIRED:

- Proficiency in computer systems and software, particularly Microsoft Office.

- Strong verbal and written communication skills.

- Ability to manage multiple tasks effectively.

- Adaptability to various software applications.

FMCNA Integrated Care Group is an equal opportunity employer, welcoming applicants from diverse backgrounds.


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