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Guest Services Supervisor
2 months ago
Position: Front Desk Supervisor
Location: Mesa, AZ
Company: Wyndham Hotels & Resorts
Overview:
The Front Desk Supervisor plays a pivotal role in overseeing the front desk operations of the hotel, ensuring that exceptional service is delivered to guests, prospective guests, vendor partners, and hotel staff alike.
Key Responsibilities:
- Supervise the daily operations of the front desk, ensuring efficient service delivery.
- Assist in preparing work schedules for Guest Experience Representatives, making adjustments as necessary to meet operational needs.
- Conduct training for front desk staff in customer service, technical duties, and sales skills.
- Manage administrative tasks including daily reports, financial transactions, and inventory management.
- Act as Manager-on-Duty in the absence of senior management, ensuring smooth operations.
- Provide a welcoming atmosphere by greeting guests and ensuring their needs are met promptly.
- Oversee the check-in and check-out processes, maintaining adherence to company policies.
- Handle guest payments and sensitive information with the utmost confidentiality.
- Respond to guest inquiries and resolve issues in a professional manner.
Qualifications:
Education: High school diploma or equivalent is required. Proficiency in English is essential.
Experience: Previous experience in hospitality or customer service is necessary; supervisory experience is preferred.
Physical Requirements: Must be able to stand for extended periods, lift up to 20 pounds, and possess good vision and hearing.
Skills: Excellent communication and interpersonal skills are required. Must be able to operate office software and handle confidential information responsibly.
Company Overview:
Wyndham Hotels & Resorts is a leading global hotel franchisor, offering a diverse range of hotel experiences across numerous brands. Our commitment to exceptional guest experiences drives our operations and service standards.
