Guest Services Supervisor

1 week ago


Arizona City, Arizona, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Supervisor

Location: Mesa, AZ

Company: Wyndham Hotels & Resorts

Overview:

The Front Desk Supervisor plays a crucial role in overseeing the front desk operations of the hotel, ensuring that exceptional service is consistently delivered to guests, prospective visitors, vendor partners, and team members.

Key Responsibilities:

  1. Supervise daily front desk activities, ensuring adherence to service standards.
  2. Assist in scheduling Guest Experience Representatives and adjusting shifts as necessary to meet operational demands.
  3. Conduct training for front desk staff on guest service protocols and technical responsibilities.
  4. Manage administrative tasks including daily reporting, financial transactions, and inventory management.
  5. Provide a welcoming atmosphere by greeting guests upon arrival and ensuring a smooth check-in and check-out process.
  6. Handle guest inquiries and concerns promptly and professionally, maintaining a high level of customer satisfaction.
  7. Ensure compliance with safety and security procedures, particularly regarding guest information and key control.
  8. May serve as Manager-on-Duty in the absence of senior management.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is required; supervisory experience is preferred.

Physical Requirements:

Ability to work various shifts, including evenings, weekends, and holidays. Must be able to stand for extended periods and perform physical tasks as needed.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor, with a diverse portfolio of brands that cater to a wide range of travelers. We are committed to providing exceptional experiences for our guests and fostering a supportive environment for our team members.



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