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Reception Associate

2 months ago

Arizona City, Arizona, United States La Quinta Inn & Suites , Mesa West Full time

La Quinta Inn & Suites, Mesa West is looking for a dedicated and personable individual to join our team as a Front Desk Clerk. In this vital role, you will play a key part in ensuring that our guests enjoy a pleasant and memorable stay.

The ideal candidate will demonstrate outstanding communication abilities, a strong commitment to excellence, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Address guest inquiries and resolve issues in a timely manner
  • Oversee the check-in and check-out procedures, including room assignments and key distribution
  • Handle phone calls and online requests related to bookings, hotel services, and special accommodations
  • Collaborate with housekeeping to guarantee that rooms are ready for new arrivals

Required Qualifications:

  • Experience in customer service and adept problem-solving skills
  • Strong interpersonal, organizational, and time management capabilities
  • Proficiency in Microsoft Office and familiarity with reservation software
  • Previous experience in the hospitality sector is preferred
  • A high school diploma or equivalent is necessary