Guest Services Supervisor

2 weeks ago


Arizona City, Arizona, United States Wyndham Hotels & Resorts Full time

Position Title: Front Desk Supervisor

Location: Mesa, AZ

Company Overview: Wyndham Hotels & Resorts is the world's largest hotel franchisor and a prominent hotel management entity, operating a diverse portfolio of brands across numerous locations globally.

Role Summary: The Front Desk Supervisor is accountable for overseeing the front desk operations, ensuring that exceptional service is delivered to guests, prospective guests, vendors, and team members alike.

Qualifications:

  • Education: High school diploma or equivalent is mandatory.
  • Language Proficiency: Must be fluent in English, both written and spoken.
  • Licenses: Valid licenses and certifications as required by law.
  • Experience: Previous experience in hospitality or customer service is essential; supervisory experience is preferred.

Physical Requirements:

  • Ability to work varied shifts, including mornings, evenings, weekends, and holidays.
  • Must be able to stand and walk for extended periods.
  • Ability to lift up to 20 pounds and carry up to 10 pounds.

Key Responsibilities:

  • Assist in creating and managing work schedules for front desk staff.
  • Perform administrative tasks such as daily reporting and financial transactions.
  • Train front desk personnel in customer service and operational procedures.
  • Act as Manager-on-Duty in the absence of senior management.
  • Ensure a welcoming atmosphere by greeting guests and managing check-in/check-out processes efficiently.
  • Maintain cleanliness and organization of the front desk area.
  • Handle guest payments and ensure adherence to security protocols regarding sensitive information.

Essential Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the capacity to work under pressure.
  • Proficiency in basic office software and equipment.
  • Ability to maintain confidentiality and handle sensitive information.

This role is pivotal in delivering outstanding guest experiences and maintaining the high standards of Wyndham Hotels & Resorts.



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