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Guest Services Representative

2 months ago

Arizona City, Arizona, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Agent - $13.15/hour with Benefits

Overview:

The Front Desk Agent plays a crucial role in delivering exceptional service to guests during their stay. This position involves managing check-ins, check-outs, and addressing guest inquiries while ensuring maximum room occupancy and revenue.

Key Responsibilities:

  1. Provide attentive and courteous service to all guests.
  2. Handle guest check-ins and check-outs efficiently.
  3. Maintain a warm and welcoming atmosphere at the front desk.
  4. Respond to guest inquiries regarding hotel services and local attractions.
  5. Manage and log packages, mail, and messages for guests.
  6. Ensure compliance with cash handling and credit policies.
  7. Stay informed about hotel rates, packages, and promotions.
  8. Assist in maintaining a clean and organized work area.

Qualifications:

Applicants should possess a high school diploma or equivalent, with prior experience in hospitality preferred. Strong communication skills, both verbal and written, are essential. Candidates must be comfortable using computers and handling customer service inquiries.

Physical Requirements:

This role may require long hours and the ability to stand for extended periods. Light lifting may be necessary, involving up to 20 pounds occasionally.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor, offering a diverse range of hotel experiences across various brands. Our commitment to providing exceptional guest experiences is at the core of our operations.

Employment Status: Full-time