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Guest Services Supervisor
2 months ago
Position: Front Desk Supervisor
Location: Mesa, AZ
Company: Wyndham Hotels & Resorts
Overview:
The Front Desk Supervisor plays a crucial role in overseeing the daily operations of the front desk, ensuring that exceptional service is consistently delivered to guests, prospective visitors, vendor partners, and team members alike.
Key Responsibilities:
- Supervise front desk operations and manage staff schedules to align with business needs.
- Conduct administrative tasks such as daily reporting, financial transactions, and inventory management.
- Train and mentor Guest Experience Representatives in service excellence and operational procedures.
- Handle guest check-ins and check-outs efficiently, ensuring a welcoming atmosphere.
- Ensure compliance with safety and security protocols, particularly regarding guest information and key control.
- Respond to guest inquiries and resolve issues in a professional manner.
Qualifications:
Education: High school diploma or equivalent is required. Proficiency in English is essential.
Experience: Previous experience in hospitality or customer service is necessary; supervisory experience is preferred.
Physical Requirements:
Ability to stand for extended periods, lift items up to 20 pounds, and navigate various areas of the hotel.
Skills:
Excellent communication and interpersonal skills are required, along with strong problem-solving abilities and the capacity to work under pressure.
Company Overview:
Wyndham Hotels & Resorts is a leading global hotel franchisor, offering a diverse portfolio of brands across numerous locations worldwide. We are committed to providing exceptional experiences for our guests and supporting our hotel owners in delivering quality service.
