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Guest Service Representative

2 months ago

Minneapolis, Minnesota, United States Wischermann Partners Full time
Guest Service Agent

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Courtyard Minneapolis Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Register and check out guests promptly and efficiently, maintaining a high level of accuracy and attention to detail.
  • Perform all guest accounting functions according to established hotel operating procedures, ensuring all guest and house accounts are complete and accurate.
  • Follow all established credit procedures for payment by credit card and cash paying guests, ensuring all guests establish credit upon check-in and monitor guest accounts.
  • Demonstrate a working knowledge of all service and facilities of the hotel and immediate community, effectively assisting hotel guests with their needs and requests.
  • Maintain a clean and neat work area at all times, adhering to high standards of cleanliness and organization.
  • Receive and process reservations accurately and effectively, according to procedure.
  • Review all reservations and assign rooms based on availability, special requests, and hotel promotions, ensuring guest satisfaction and maximizing room revenues.
  • Review front office communications log each shift, staying informed of any important updates or issues.
  • Assist and serve all guests and team members (in person and on the phone) in a sincere and courteous manner, ensuring the finest hospitality and professionalism.

Requirements:

  • You are engaging, social, and enjoy making everyone feel welcome and taken care of.
  • You are passionate to serve others, detail-oriented, and able to anticipate the needs of our guests.
  • You can maneuver through active and busy shifts with ease and a smile.

About Us:

Courtyard by Marriott Minneapolis Downtown is a friendly hotel with an amazing location, walking distance to public transit, the US Bank Stadium, and many great restaurants. We are here for our guests and are happy to do whatever it takes to make their hotel stay or dining experience a memorable one.