Technical Support Specialist
2 weeks ago
Company
Federal Reserve Bank of RichmondAs a pivotal entity in the nation's financial infrastructure, the Federal Reserve Bank of Richmond is dedicated to enhancing and safeguarding our economic and payment systems. We are committed to investing in both current and emerging technologies to support our mission and are assembling a diverse and dynamic workforce for the future.
Bring your skills and enthusiasm, and we will offer you opportunities that will challenge you and foster your professional growth—along with a comprehensive benefits package that promotes your well-being and work-life balance. Our offerings include competitive salaries, extensive health care benefits, generous paid time off, tuition assistance, a 401(k) plan with employer matching, pension plans, and more, all within a flexible work environment.
Position Overview
The Enterprise Data Services team is seeking a Support Engineer to enhance our centralized data and analytics platform, which provides advanced solutions for data migration and analytics tailored to our bank district clients. We utilize cutting-edge technologies that form part of the next-generation data ecosystem, encompassing tools for data storage, processing, integration, lakes, warehousing, and analytics. This role will collaborate closely with the Enterprise Business Intelligence Shared Services team.
This position plays a crucial role in the success of the System's Business Intelligence Shared Service Applications by spearheading process improvement initiatives related to content management, customer onboarding, and platform utilization. The ideal candidate will demonstrate versatility and a commitment to continuous improvement while thriving in a diverse, cross-functional team environment. Projects will vary in duration and complexity, necessitating direct engagement with business partners, technical experts, and IT service providers.
Key Responsibilities:
Collaborate with the team to manage and support a Business Intelligence ecosystem, including Tableau Server, Tableau Desktop, PowerBI, Power Platform Shared Workspaces, Alteryx Designer, Alteryx Server, and other BI applications. Provide support for Tableau Desktop and Tableau Prep, assisting users in designing visualizations and troubleshooting issues. Assist users with PowerBI in creating visualizations and resolving technical challenges. Build and maintain relationships with multiple user communities through regular communication and support.Required Qualifications:
At least two years of experience with Tableau Desktop and PowerBI. Preferred certifications in Tableau or PowerBI. Strong skills in data visualization and management. Proficiency in scripting and query languages such as SQL and Python. Experience with AWS or other public cloud services is highly desirable. Excellent customer service and communication skills, with the ability to convey technical concepts to end-users through presentations and informal coaching. Strong organizational and time management abilities. An associate degree from a two-year college or technical school, or an equivalent combination of education and experience. A bachelor's degree from a four-year institution is preferred. Availability for occasional weekend or evening hours may be required. Ability to work independently with minimal supervision while consulting with senior staff as needed.Benefits and Perks:
At the Richmond Fed, you will find a rewarding career along with a variety of benefits that support your health and financial well-being, including:
Comprehensive medical benefits Pension and 401(k) with employer matching Generous paid time off Tuition reimbursement programs Employee resource networks Paid volunteer leave Flexible work arrangements Onsite amenities that enhance the work experienceAdditional Considerations:
Candidates must ensure compliance with conflict of interest rules and personal investment restrictions. Accommodations for disabilities are available upon request. Employees visiting other Federal Reserve entities or external businesses as part of their duties must adhere to their safety and health protocols. This position is not eligible for sponsorship. The selected candidate will undergo a government security investigation and must meet eligibility requirements for access to classified information. Salary will be determined based on job responsibilities and the individual's qualifications.Employment Type
Full timeEmployment Status
RegularExempt Status
YesJob Category
Information TechnologyWork Shift
First (United States of America)-
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