Customer Service Specialist

1 week ago


Reno, Nevada, United States Fresh Form Draft Full time
Customer Service Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $35,520 - $40,320 / month

Overview

Join the Fresh Form Draft Team

Are you seeking a fulfilling career as a Customer Service Specialist? Your search ends here with an excellent opportunity awaiting you

Position Summary:

The Customer Service Specialist at Fresh Form Draft will manage both incoming and outgoing communications, delivering exceptional service and assistance. This position is ideal for a proactive individual with outstanding communication skills and the capability to effectively address customer inquiries.

Key Responsibilities:
  • Handle incoming calls and address customer inquiries and issues.
  • Initiate outbound calls to follow up on customer concerns and provide assistance.
  • Deliver precise information regarding products and services.
  • Support customers with order placements, cancellations, and returns.
  • Resolve customer complaints professionally and efficiently.
  • Maintain comprehensive and accurate records of customer interactions.
  • Collaborate with various departments to ensure customer satisfaction.
  • Achieve or surpass performance metrics and objectives.
  • Stay informed about product knowledge and company policies.
  • Engage in training sessions and team meetings.
Qualifications:
  • High school diploma or equivalent; additional education or experience in customer service is advantageous.
  • Prior experience in a call center or customer service setting is preferred.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and multitasking capabilities.
  • Proficient in using computers and customer service software.
  • Able to thrive in a fast-paced environment.
  • Positive demeanor and a dedication to delivering outstanding customer service.
  • Willingness to work various shifts, including evenings and weekends.
Benefits:
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • Retirement savings plan with company match.
  • Opportunities for career growth.
  • Employee discounts on Fresh Form Draft products.
  • Continuous training and development programs.


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