Customer Service Specialist
1 week ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $35,520 - $40,320 / month
Overview
Join the Fresh Form Draft Team
Are you seeking a fulfilling career as a Customer Service Specialist? Your search ends here with an excellent opportunity awaiting you
Position Summary:
The Customer Service Specialist at Fresh Form Draft will manage both incoming and outgoing communications, delivering exceptional service and assistance. This position is ideal for a proactive individual with outstanding communication skills and the capability to effectively address customer inquiries.
Key Responsibilities:
- Handle incoming calls and address customer inquiries and issues.
- Initiate outbound calls to follow up on customer concerns and provide assistance.
- Deliver precise information regarding products and services.
- Support customers with order placements, cancellations, and returns.
- Resolve customer complaints professionally and efficiently.
- Maintain comprehensive and accurate records of customer interactions.
- Collaborate with various departments to ensure customer satisfaction.
- Achieve or surpass performance metrics and objectives.
- Stay informed about product knowledge and company policies.
- Engage in training sessions and team meetings.
- High school diploma or equivalent; additional education or experience in customer service is advantageous.
- Prior experience in a call center or customer service setting is preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving and multitasking capabilities.
- Proficient in using computers and customer service software.
- Able to thrive in a fast-paced environment.
- Positive demeanor and a dedication to delivering outstanding customer service.
- Willingness to work various shifts, including evenings and weekends.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Retirement savings plan with company match.
- Opportunities for career growth.
- Employee discounts on Fresh Form Draft products.
- Continuous training and development programs.
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