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Customer Service Representative

2 months ago

Reno, Nevada, United States Nordic Ice Full time
Job Summary

Nordic Ice is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Order Management: Process and key customer Purchase Orders, provide order confirmations, and manage order details from start to finish.
  • Customer Communication: Prioritize time-critical inbound and outbound emails, answer and manage inbound calls, and identify customer leads.
  • Logistics Coordination: Assist the Logistics Department to coordinate successful pick-up and delivery to customers, resolve unforeseen challenges during transit/delivery, and manage nation-wide freezer programs.
  • Account Management: Support all Accounting functions, including sending invoice copies to customers, entry of invoices within customer portals, and initiating credit memos.
  • Travel and Collaboration: Travel as necessary (1-2 times/year) and effectively collaborate with others across the organization.
Requirements
  • Education: Associate's Degree / at least 2 years of formal education.
  • Experience: 1+ year experience with Microsoft Outlook, Office, and Teams, and 2+ years of Customer Service experience.
  • Skill Set: Attention to detail, ability to prioritize, strong verbal and written communication skills, and ability to effectively collaborate with others.
Benefits

Nordic Ice offers a competitive salary of $40-45k annually and a dynamic work environment.