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Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $35,520 - $40,320 / month
Overview
As a Customer Support Specialist at Fresh Form Draft, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to manage both incoming and outgoing communications, providing top-notch assistance to our clients.
Key Responsibilities
- Respond to customer inquiries via phone, ensuring prompt and effective resolutions.
- Conduct follow-up calls to verify customer satisfaction and gather feedback.
- Assist clients with order placements, returns, and shipment tracking.
- Document all customer interactions accurately in the company's CRM system.
- Refer complex issues to the appropriate department or supervisor as needed.
- Provide insights to management regarding recurring customer challenges and propose process enhancements.
- Stay updated on company offerings, promotions, and policies to better assist clients.
- High school diploma or equivalent; additional customer service training is advantageous.
- Experience in a customer service or call center environment is preferred.
- Exceptional verbal and written communication skills.
- Strong analytical skills and attention to detail.
- Ability to maintain professionalism in high-pressure situations.
- Proficient in computer usage and familiar with CRM platforms.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Excellent multitasking and time management abilities.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday compensation.
- Retirement savings plan with employer matching.
- Opportunities for professional growth and advancement.
- Employee discounts on Fresh Form Draft products.
- Continuous training and development opportunities.
