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Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $35,520 - $40,320 / month
Overview
As a Customer Support Specialist at Fresh Form Draft, you will play a vital role in ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities
- Manage incoming calls from clients, addressing their questions, resolving issues, and providing information about our offerings.
- Conduct outbound calls to follow up on client inquiries, confirm orders, or perform satisfaction assessments.
- Assist clients with order placements, returns processing, and shipment tracking.
- Maintain comprehensive and accurate records of client interactions in the company's CRM system.
- Escalate complex inquiries to the relevant department or supervisor as needed.
- Provide insights to management regarding recurring client issues and recommend process enhancements.
- Stay updated on company products, services, promotions, and policies to assist clients effectively.
- High school diploma or equivalent; additional education or certification in customer service is advantageous.
- Prior experience in a call center or customer service capacity is preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving capabilities and attention to detail.
- Ability to maintain composure and professionalism in challenging situations.
- Proficiency with computers and familiarity with CRM systems.
- Flexibility to work varied hours, including evenings and weekends if necessary.
- Strong multitasking and time management abilities.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday compensation.
- Retirement savings plan with company contribution.
- Opportunities for professional growth.
- Employee discounts on Fresh Form Draft products.
- Continuous training and development programs.
