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Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $35,520 - $40,320 / month
Overview
The Customer Support Specialist at Fresh Form Draft is dedicated to managing both incoming and outgoing communications, ensuring outstanding service delivery, and resolving customer inquiries and issues. This position demands strong communication capabilities, a customer-centric mindset, and the capacity to juggle various responsibilities effectively.
Key Responsibilities
- Respond to incoming inquiries from clients, addressing their questions, resolving concerns, and providing product details.
- Conduct outbound communications to follow up on client inquiries, confirm orders, or perform satisfaction assessments.
- Assist clients with order placements, returns processing, and shipment tracking.
- Maintain precise and comprehensive records of client interactions within the company’s CRM system.
- Refer complex issues to the appropriate department or supervisor as needed.
- Provide management with insights on recurring client issues and recommend process enhancements.
- Stay updated on company offerings, services, promotions, and policies to assist clients effectively.
- High school diploma or equivalent; additional education or certification in customer service is advantageous.
- Prior experience in a customer service or call center environment is preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to maintain composure and professionalism in challenging situations.
- Proficient with computers and familiar with CRM systems.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Strong multitasking and time management abilities.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday compensation.
- Retirement savings plan with company matching.
- Opportunities for professional growth.
- Employee discounts on Fresh Form Draft products.
- Continuous training and development programs.
