Membership Services Representative
1 month ago
- Provides exceptional service to members, guests, and program participants, contributing to member retention and satisfaction.
- Conducts interviews and/or tours responsive to the needs of prospective members, promoting memberships and programs.
- Builds relationships with members, helping them connect with one another and the YMCA.
- Accurately completes all written membership and program forms, processing member applications, terminations, renewals, class registrations, and other necessary tasks.
- Handles frontline telephone service, answering incoming calls and transferring calls to the appropriate party.
- Resolves membership concerns and informs the supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies related to member services.
- Completes and balances all daily cash reports and cash funds as outlined in the front desk procedures manual.
- Performs general office duties.
- Completes all other duties as assigned.
- Mission Advancement: Accepts and demonstrates the Y's values, demonstrating a desire to serve others and fulfill community needs.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another.
- Personal Growth: Pursues self-development that enhances job performance.
- Certifications required within 30 days of hire: CPR/AED and First Aid.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
", "COMPANY": "BURLINGTON AREA YMCA INC"}-
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