Healthcare Customer Service Representative

1 month ago


Burlington, Vermont, United States ImageNetLLC Full time
Job Overview

Imaginet LLC is seeking a skilled Customer Service Advocate to join our team in a remote healthcare customer service role. As a key member of our team, you will play a crucial part in delivering exceptional customer service to our clients and their members.

Key Responsibilities
  • Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy.
  • Provide information on membership options, benefits, and account status on behalf of our clients.
  • Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information.
  • Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts.
  • Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality.
  • Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies.
  • Collaborate with other teams within Imaginet LLC, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients.
Requirements
  • Educational Background: High school diploma or equivalent.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), experience with CRM systems or membership databases, and strong typing and data entry skills.
  • Other Qualifications: Attention to detail, multitasking ability, excellent communication skills, problem-solving skills, and a customer service orientation.
What We Offer
  • Genuine work/life balance - a predictable schedule.
  • Paid training period.
  • Medical, Dental, Life, Vision, HSA, 401K.
  • PTO.
Company Overview

Imaginet LLC is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. We provide claims processing services, including digital transformation, claims adjudication, and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.



  • Burlington, Vermont, United States Domino's Full time

    Customer Service RepresentativeAt Domino's Pizza, we're looking for a customer-focused individual to join our team. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers.Key Responsibilities:Answering customer calls and resolving issues in a timely and professional mannerProviding product...


  • Burlington, Vermont, United States Community Bank System Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Community Bank System, Inc. (CBSI). As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our customers on the banking floor.Key Responsibilities:Provide quality customer service and a positive banking...


  • Burlington, Vermont, United States Vermont Federal Credit Union Full time

    Start Your Career with Vermont Federal Credit UnionWe are seeking a friendly and self-motivated individual to join our team as a Teller Representative. As a Teller Representative, you will be responsible for delivering exceptional customer service through accurately and efficiently performing routine transactions, such as deposits, withdrawals, and loan...


  • Burlington, Vermont, United States Northwest Premier Investments Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and ensuring a positive experience for guests. This role involves working in a fast-paced environment, handling phone and online orders, and maintaining a clean and organized workspace.Key Responsibilities:Provide excellent customer service and...


  • Burlington, Vermont, United States Citizens Financial Group, Inc. Full time

    About the Role:Citizens Financial Group, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide personalized service to customers,...


  • Burlington, Vermont, United States Window World Full time

    At Window World, we're seeking a highly motivated Customer Service Representative to join our team in providing exceptional customer experiences.The ideal candidate will possess excellent communication skills, a customer-first mentality, and the ability to work in a fast-paced environment.Responsibilities include:Managing a high volume of inbound and...


  • South Burlington, Vermont, United States Vermont Tire and Service Full time

    We are seeking a skilled Service Representative to provide exceptional customer service and sales support in our service department. Key responsibilities include:Key Responsibilities:Assisting customers with their service needs and providing solutions to meet their requirementsDeveloping and maintaining strong relationships with customers to ensure their...


  • Burlington, Vermont, United States Enterprise Holdings Full time

    Job SummaryEnterprise Holdings is seeking a Customer Assistance Representative Sr to provide exceptional customer service and support to internal and external customers. This role involves assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport location.Key...


  • South Burlington, Vermont, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.Key ResponsibilitiesProvide outstanding customer service,...


  • Burlington, Vermont, United States Penske Truck Leasing Full time

    About the RoleWe are seeking a skilled Customer Service Representative Fueler/Washer to join our team at Penske Truck Leasing. As a key member of our team, you will be responsible for ensuring that our customers' vehicles are fueled, clean, and safe before they hit the road again.Key ResponsibilitiesGreet our customers and provide exceptional customer...


  • Burlington, Vermont, United States Manpower Group Inc. Full time

    Are you a customer service enthusiast looking to take your skills to the next level? Do you have a passion for delivering exceptional service and building strong relationships with customers? We're seeking a highly motivated and organized Customer Service Associate to join our team at a leading e-commerce company in Burlington, MA.About the Role:Interact...


  • Burlington, Vermont, United States Piedmont Airlines Full time

    We are seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. This role is responsible for assisting passengers with boarding the aircraft, monitoring computerized passenger boarding, and providing excellent customer service.Key Responsibilities:Assist passengers in boarding and...


  • Burlington, Vermont, United States Piedmont Airlines Full time

    We are seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. This role is responsible for assisting passengers with boarding the aircraft, monitoring computerized passenger boarding, and providing excellent customer service.Key Responsibilities:Assist passengers in boarding...

  • Sales Associate

    4 weeks ago


    South Burlington, Vermont, United States Goodwill Full time

    Customer Service RepresentativeGoodwill is seeking a friendly and outgoing Sales Associate to join our growing team. As a Customer Service Representative, you will be responsible for providing a great customer experience, greeting customers with a smile, and ensuring they have an enjoyable shopping experience. Key Responsibilities:Provide exceptional...


  • Burlington, Vermont, United States Chick-fil-A Full time

    At Chick-fil-A, we're looking for a team member who is passionate about delivering exceptional customer service. As a Daytime FOH Team Member, you'll be responsible for creating a welcoming atmosphere for our guests and ensuring they receive the highest level of service. This is a day shift position, with shifts available between 5am and 5pm.What We Offer:A...


  • Burlington, Vermont, United States Piedmont Airlines Full time

    Job Summary:Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.The primary responsibility of this position is assisting passengers with boarding the aircraft, monitoring computerized passenger boarding, and assisting customers with special needs.Key...


  • Burlington, Vermont, United States Generac Power Systems Full time

    We are Generac Power Systems, a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment.The Sales Specialist is a key member of our team, responsible for maximizing sales at the highest dollar value possible within the limits of ethics, call type, call volume, and customer rapport.Key...


  • Burlington, Vermont, United States Landmark Credit Union Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Teller at Landmark Credit Union. As a Teller, you will be responsible for providing exceptional customer service, handling cash transactions, and promoting credit union products and services.Key Responsibilities:Provide friendly, courteous, and expedient teller...


  • Burlington, Vermont, United States Domino's Pizza LLC Full time

    Customer Service Representative RoleAt Domino's Pizza LLC, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through various channels.Daily Responsibilities:Engage with customers in a positive and professional manner,...


  • Burlington, Vermont, United States Wingstop Restaurants Full time

    Key Responsibilities:Act as the face and voice of Wingstop to all guests who walk into the restaurant.Provide guests with authentic, positive, and genuine experiences.Interact with guests by greeting them, answering the phone, taking and delivering orders.What We Offer:A dynamic and fast-paced work environment.The opportunity to develop your customer service...