Customer Service Representative
3 days ago
Glen Raven is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers.
Key Responsibilities- Process customer orders in a timely and accurate manner via email, fax, and phone.
- Communicate with distribution centers to resolve customer issues and provide updates on backorders and special order items.
- Work closely with the supply chain team to ensure timely delivery of customer orders.
- Provide customer call recordings to distribution center managers and work with the credit department to resolve disputed credit items.
- Partner with the sales team to meet and exceed customer service expectations.
- Bilingual Spanish and English.
- Associates degree or equivalent education and related training.
- 1 year of experience in customer service or a related field with direct interaction with customers.
- High attention to detail and excellent written and verbal communication skills.
- Ability to work in a team environment and manage time effectively.
- Excellent computer skills, including Excel and Microsoft Office.
Glen Raven is a leading manufacturer of textiles and is proud to be a part of a hard-working team that weaves connections worldwide with some of the most trusted brands in the industry. We strive for diversity, innovation, and growth, and we welcome diverse voices and solutions-driven ideas.
We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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