Member Service Representative
2 days ago
We are seeking a highly skilled Member Service Representative to join our team at DCU Inc. This is a full-time, onsite position that requires excellent communication and interpersonal skills.
Key Responsibilities- Identify and meet the financial needs of members by building strong relationships and providing exceptional service.
- Understand and explain all DCU products and services, including opening new memberships, accounts, and loans.
- Process teller transactions, assist with end-of-day balancing, and conduct audits of membership applications and loan files.
- Adhere to all DCU policies and procedures, including security compliance and risk management.
- Provide coverage in other DCU areas, such as branches, the Information Center, or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- High School diploma or equivalent.
- 1-3 years of related experience.
- Verbal communication skills and technical skills (Word, Excel, Email).
- Bilingual skills a plus.
DCU is the largest credit union headquartered in New England, serving over one million members in all 50 states. We strive to create a great work environment with an excellent work-life balance and a community that cares.
We are an equal-opportunity employer and value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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