Front Desk Representative

4 weeks ago


Burlington, Massachusetts, United States WHITT FIT INC dba StretchLab Burlington Full time
Job Opportunity

StretchLab Burlington is seeking a highly motivated and sales-driven individual to join our team as a Front Desk Representative. As a key member of our sales team, you will be responsible for assisting the Studio Manager with new membership sales, promoting our services, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Assist the Studio Manager with lead generation, follow-up, and close
  • Prospect for new clients through lead management via calling, texting, and emailing
  • Book and confirm stretches for clients
  • Manage the front desk, greeting and checking-in clients and prospects
  • Conduct tours of the facility, establishing relationships and targeting individual needs and wants
  • Maintain a high level of personal sales production
  • Emphasize and enforce the objectives of the club as a fitness and wellness provider
  • Promote available services to current or prospective members
  • Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
  • Participate in special events to promote the club
  • Ensure the studio is clean and tidy
Requirements:
  • Excellent sales, communication, and customer service skills
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Ability to learn and use a CRM software system
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Fluency in English and excellent communication skills via in-person, phone, and email
  • Ability to work under pressure and meet tight deadlines
  • Proficient computer skills
Benefits:
  • Competitive compensation based on experience
  • Free membership
  • Opportunity for bonus based on performance
  • Huge opportunities for growth within the studios, including additional sales and management opportunities

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