Laundry and Guest Service Representative

3 days ago


Marquand, Missouri, United States Arbor Lodging Management Full time
Job Summary

Arbor Lodging Management is seeking a highly motivated and detail-oriented Laundry and Guest Service Representative to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the highest level of service and quality in our laundry and guest services.

Key Responsibilities
  • Wash, dry, and fold laundry to the highest standards of quality and cleanliness.
  • Check front office accounting records for accuracy and summarize daily financial information for management.
  • Print and file reservations for the next business day.
  • Provide exceptional guest service, including check-ins, check-outs, and wake-up calls.
  • Summarize daily operations and prepare end-of-day procedures.
  • Balance daily charges and make corrections as necessary.
  • Run end-of-day processes in designated systems.
  • Respond to guest needs, special requests, and complaints, and alert management as needed.
Requirements
  • High school graduate or equivalent.
  • Minimum one year of hotel front desk experience preferred but not required.
  • Experience handling cash, accounting procedures, and general administrative tasks.
  • Excellent customer service skills.
  • Ability to lift 50 lbs and sit, stand, or walk for extended periods of time.
Benefits
  • Competitive salaries.
  • Annual review with increase potential.
  • 401k program with company match.
  • Additional benefits may be available.
Company Culture

Arbor Lodging Management is committed to maintaining a culture that values growth, development, and progression within our properties. Our Five Guiding Principles are:

  • **Do the Right Thing** - Operate and act with integrity in all you do, even when it's not convenient.
  • **Lead with Heart** - Be kind, passionate, and hospitable.
  • **Be Accountable** - Take ownership and deliver results.
  • **Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.
  • **Celebrate Differences** - Embrace diversity, respect individual opinions, and ideas.


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