Guest Services Supervisor

3 weeks ago


Marquand, Missouri, United States White Lodging Full time

Overview:


White Lodging is a leader in the hospitality industry, managing a diverse collection of distinguished hotels, vibrant rooftop bars, and exceptional dining establishments across premier urban locations.

We believe that the essence of hospitality lies in the experience we create for our guests. This is where your role becomes vital.

You will embody the spirit of hospitality, fostering an atmosphere that encourages personal growth and excellence.


Key Responsibilities:

  • Deliver exceptional service to guests consistently, anticipating their needs and surpassing expectations.
  • Ensure a seamless shift operation by completing all necessary tasks and checklists.
  • Guarantee that Front Desk personnel adhere to established brand standards.
  • Supervise and mentor Front Desk staff.
  • Manage department operations in the absence of the Department Manager.
  • Be proficient in all roles and responsibilities within the department.
  • Assist in onboarding new team members and cross-training existing staff in line with the Certification Program.
  • Perform additional duties as required.
Qualifications:

  • A friendly and approachable demeanor.
  • A positive and proactive attitude.
  • Flexibility and adaptability in a dynamic environment.
  • Prior experience in hospitality is preferred.
Additional Benefits:

  • Comprehensive Medical, Dental, and Vision coverage from day one.
  • Generous Vacation and Paid Time Off (PTO) policies with rollover options.
  • Paid Parental Leave.
  • Access to wellness resources.
  • Unlimited referral bonuses.
  • 401(k) plan with company matching.
  • Healthcare concierge services.
  • Opportunities for leadership development.
  • Tuition reimbursement programs.
  • Discounts on hotel accommodations, dining, and various entertainment experiences.
  • Multiple properties in each market, providing ample career advancement opportunities.
White Lodging is committed to fostering a diverse and inclusive workplace.

Location Code: 2554

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