Customer Service Representative

5 days ago


Jonesboro, Arkansas, United States Arkansas State University Full time

Job Summary:

The Call Center Specialist at Arkansas State University is responsible for providing emergency assistance and response through the use of communications equipment. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Respond to emergency calls and provide assistance to students, faculty, and staff.
  • Operate communications equipment, including phones and computer systems.
  • Collaborate with other departments to ensure effective emergency response.
  • Stay up-to-date on emergency procedures and protocols.
  • Provide support to students, faculty, and staff during emergency situations.

Requirements:

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.



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