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Guest Services Representative

2 months ago

Jonesboro, Arkansas, United States Fairfield Jonesboro - PAH Management Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Fairfield Jonesboro - PAH Management. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently process guest arrivals and departures, ensuring a smooth and welcoming experience.
  • Front Desk Operations: Maintain a high level of organization and multitasking skills to manage daily front desk operations.
  • Communication: Provide clear and concise information to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Team Collaboration: Work closely with colleagues to ensure seamless communication and coordination of guest requests and services.
  • Quality Standards: Maintain a high level of quality in all aspects of guest service, adhering to our company's standards and policies.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, preferably in a hotel or hospitality industry.
  • Education: High school diploma or equivalent required.
  • Language Skills: Strong command of the English language, including speaking, reading, and writing.
  • Physical Demands: Ability to lift, pull, and push moderate weight (minimum of 20 lbs), stand, and walk during entire shift.
What We Offer

We offer a competitive wage and great benefits to our valued team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.