Resort Guest Experience Associate

17 hours ago


Sens, Bourgogne-Franche-Comté, United States Wynn Resorts Full time

Job Title: Front Desk Representative

Location: Our beautiful resort destination

Job Summary: We are seeking a highly skilled and customer-focused individual to join our front desk team as a Front Desk Representative. In this role, you will be responsible for providing exceptional guest service, handling front desk operations, and collaborating with our concierge team to ensure a memorable stay for our guests.

Duties and Responsibilities:

  • Check guests in and out, verifying their identification and processing payments
  • Monitor the front desk phone center, responding to guest inquiries and resolving issues promptly
  • Revised in-house reservations, ensuring accurate and up-to-date information
  • Handle cashier functions, processing transactions and maintaining accuracy
  • Resolve guest issues within your authority, demonstrating empathy and professionalism
  • Coordinate guest wishes with our concierge team, exceeding expectations and building loyalty

Compensation and Benefits: We offer a competitive salary range of $45,000 - $60,000 per annum, based on location and experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and opportunities for career advancement.



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