Hotel Services Director
2 weeks ago
Hotel Services Director - Resort Experience
Company Overview:The Venetian Resort Las Vegas is a world-renowned luxury resort, offering an unparalleled level of service and amenities. As a Hotel Services Director, you will be responsible for overseeing the daily operations of our hotel services, ensuring that every guest has an exceptional experience.
Estimated Salary:$140,000 - $170,000 per year
Job Description:This leadership role involves managing the hotel services department, including hotel, restaurant, show, and casino reservations, telecom, guest services, and priority services. You will oversee the management team, schedule shifts, and maintain policies and procedures to ensure excellent service standards.
Key Responsibilities:- Manage the Hotel Services Management team
- Oversee weekly scheduling of shifts and staffing needs
- Maintain departmental policies and procedures
- Ensure quality assurance and innovative ideas to reinforce service standards
- Manage responsibilities including hiring, promotions, performance feedback, discipline, recognition, and termination
- 7 years of experience in management at a luxury hotel environment
- Demonstrated experience in labor forecasting preferred
- Working knowledge of LMS, Passkey, ACSC, Avaya telephony solutions, TeleOpti, HotSos, xTend, Archtics, and Microsoft Office products
- Strong interpersonal skills with the ability to communicate effectively with guests and other team members
We offer a competitive salary, benefits package, and opportunities for career growth and development. Our employees enjoy a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
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