Customer Service Dispatcher for Circa Resort

1 week ago


Sens, Bourgogne-Franche-Comté, United States Circa Resort & Casino Full time
About the Job

We are seeking a highly skilled Customer Service Dispatcher to join our team at Circa Resort & Casino.

Job Summary

The Customer Service Dispatcher will be responsible for answering calls from guests and team members, collecting details regarding issues, and dispatching our engineering team in a timely manner. This role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer incoming calls concerning maintenance and repairs needed
  • Input call details into the computer utilizing our computer-based program
  • Assign work orders through our computer-based program in a timely manner
  • Effectively communicate details of work orders and follow up through to completion
  • Monitor alarm system and effectively report alarms and areas as they appear
  • Maintain dispatch log of all activities performed throughout the day
  • Notify Supervisors of parts and inventory needs
  • Ensure customer satisfaction
Requirements:
  • Previous experience with two-way radios and multi-line phones
  • Working knowledge of Windows based computer systems
  • Ability to read and comprehend instructions and information
  • Must be flexible, detail oriented, able to prioritize and able to multi-task effectively
Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

About Us

Circa Resort & Casino is a dynamic and exciting place to work, offering a range of benefits and opportunities for career growth.


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