Digital Experience Advocate

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

About Us

MGM Resorts International is a leader in the entertainment industry, offering a dynamic and exciting work environment. If you're passionate about delivering exceptional customer experiences, we want to hear from you

Salary: $17.69 per hour

Job Summary

The Digital Guest Experience Specialist plays a critical role in maintaining our company's public image by engaging with guests on leading review sites, social media platforms, and other online channels. This position requires excellent communication skills, attention to detail, and the ability to work collaboratively with various stakeholders.

Main Responsibilities

  • Prioritize and respond to guest comments, complaints, and inquiries on review sites and social media platforms, ensuring timely and effective resolutions.
  • Craft responses that represent our company and properties/brands, using appropriate language and tone.
  • Collaborate with property leaders to identify and resolve root causes of guest concerns, facilitating guest service recovery.
  • Analyze guest feedback results across multiple platforms, creating reports highlighting key data points.
  • Monitor and report trends in guest feedback and service, providing insights to relevant stakeholders.

Requirements

  • 2+ years of experience in a guest/customer service-focused role.
  • Excellent communication etiquette via email, message, texts, and social media.
  • Experience communicating with guests/customers via digital platforms.
  • Extensive computer skills, including Microsoft, digital platforms, and social media.

Benefits

  • Wellness incentive programs for physical and mental well-being.
  • Access to company hotel, food, and beverage discounts, as well as partner offers on travel, electronics, and more.
  • Free meals in our employee dining room.
  • Free parking on- and off-shift.
  • Health & Income Protection benefits (for eligible employees).
  • Professional and personal development opportunities, including volunteer work in the community.


  • Sens, Bourgogne-Franche-Comté, United States Wynn Resorts Full time

    About Wynn ResortsWynn Resorts is the recipient of more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Recognized for exceptional service and innovative experiences, we strive to provide unparalleled hospitality to our guests.Salary InformationWe offer a competitive salary range of $65,000 - $85,000 per year,...


  • Sens, Bourgogne-Franche-Comté, United States Photon Full time

    Role: Digital Transformation LeaderAbout the Role:We are seeking an experienced Digital Transformation Leader to join our team at Photon in Las Vegas. This is a unique opportunity to lead digital transformation initiatives and drive business growth.Key Responsibilities:Lead Digital Transformation Initiatives: Develop and implement comprehensive digital...


  • Sens, Bourgogne-Franche-Comté, United States Photon Full time

    Job Title:Digital Transformation ArchitectAbout the Job:We are seeking a skilled Digital Transformation Architect to join our team at Photon. As a key member of our organization, you will play a vital role in shaping the future of digital experiences for our clients.About Us:Photon is a global leader in delivering digital experiences for Fortune 500...

  • Product Manager

    2 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Talent Groups Full time

    Estimated Salary: $140,000 - $160,000 per yearAbout the OpportunityWe are seeking a talented Product Manager - Digital Analytics to join our team at Talent Groups. As a key member of our organization, you will be responsible for leading our digital analytics roadmap and overseeing the implementation of critical analytics initiatives.Responsibilities:Lead the...


  • Sens, Bourgogne-Franche-Comté, United States Envista Holdings Corporation Full time

    We are seeking a highly skilled Digital Workflow Integration Expert to join our team at Envista Holdings Corporation. As a key member of our digital solutions team, you will play a crucial role in educating and facilitating the adoption of our Nobel Biocare digital workflow among end-customers.The ideal candidate will have a strong technical background and...


  • Sens, Bourgogne-Franche-Comté, United States SPY NINJAS Full time

    We are seeking a highly skilled and organized Digital Content Producer to join our team at Qlay Co. in Las Vegas, NV.The ideal candidate will have a minimum of 2 years of experience in producing digital content, with a strong understanding of low-budget, high-impact productions. They will be responsible for overseeing the production of episodes from...


  • Sens, Bourgogne-Franche-Comté, United States Entravision Full time

    About EntravisionCompany OverviewWe are a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding...


  • Sens, Bourgogne-Franche-Comté, United States iNtegrity+ Full time

    About the RoleWe are seeking an experienced Product Management Lead to oversee the expansion of our digital products. This individual will be responsible for leading the development and enhancement of our applications, ensuring alignment with business objectives, and delivering a seamless user experience for both gaming operators and their customers.


  • Sens, Bourgogne-Franche-Comté, United States Clark County Department of Aviation Full time

    About UsThe Clark County Department of Aviation is a leading organization in the aviation industry, dedicated to providing exceptional services to the public.Job DescriptionWe are seeking a highly skilled Airport Digital Media Coordinator to join our Public Affairs and Marketing team. This role will provide support to all facets of the team, including...

  • Sales Consultant

    2 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Konica Minolta Business Solutions Ltd Full time

    Konica Minolta Business Solutions Ltd is seeking a highly motivated Sales Consultant to join our team. This exciting opportunity will allow you to leverage your sales skills and experience in digital solutions to drive business growth and customer satisfaction.About the RoleAs a Sales Consultant, you will be responsible for identifying new business...


  • Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Analytics Team Lead to join our team at MGM Resorts International. In this role, you will be responsible for leading a team of analysts and driving insights and recommendations through data storytelling across our digital marketing platforms and growth initiatives.About the RoleKey...


  • Sens, Bourgogne-Franche-Comté, United States Financial Pinnacle Full time

    About the RoleWe are seeking a seasoned Chief Accounting Officer to lead our financial reporting and accounting functions. In this key position, you will be responsible for overseeing all aspects of financial reporting, including SEC filings, budgeting, forecasting, and financial analysis.As Chief Accounting Officer, you will provide strategic leadership and...


  • Sens, Bourgogne-Franche-Comté, United States Financial Pinnacle Full time

    Unlock Your Potential with Financial PinnacleAs a seasoned accounting professional, you'll play a pivotal role in shaping our financial future. With over 30 years of experience in corporate accounting and financial planning, you've got the expertise to drive growth and success.About the Role:We're seeking an exceptional Chief Accounting Officer to join our...


  • Sens, Bourgogne-Franche-Comté, United States Sunbit Full time

    Sunbit is a financial technology company that provides innovative payment solutions to individuals and businesses.As a Digital Support Associate I, you will be responsible for providing exceptional customer support via email, chat, and phone. Your primary focus will be on answering inquiries related to payments, general questions about our product, and...


  • Sens, Bourgogne-Franche-Comté, United States Sunbit Full time

    Sunbit, a leading financial technology company, is seeking a skilled Digital Support Associate I to join our team in Las Vegas, Nevada.About SunbitWe build innovative solutions for real-life expenses, providing people with more options on how and when they pay. Founded in 2016, our next-generation credit card offers a seamless mobile experience, and our...

  • Autism Advocate

    2 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Tancell Care Full time

    Job Title: Direct Support StaffAbout Our Team: Tancell Care is a leading provider of support services for individuals with intellectual, developmental, and physical disabilities. We are committed to empowering our participants to live meaningful and purposeful lives.About the Role: As a Direct Support Staff member, you will play a vital role in supporting...


  • Sens, Bourgogne-Franche-Comté, United States INSPYR Solutions Full time

    About the RoleWe are seeking a highly organized and proactive individual to join our team as an Online Event Coordinator. In this role, you will be responsible for maintaining a smooth and engaging community experience for our users.Key ResponsibilitiesMaintain daily support tickets and channels, addressing user queries and concerns to maintain a positive...

  • Healthcare Advocate

    2 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Serenity Healthcare, LLC Full time

    Job DescriptionSerenity Healthcare, LLC is seeking a compassionate and detail-oriented Patient Intake Coordinator to join our team. As a key member of our healthcare team, you will play a critical role in providing exceptional patient care and ensuring seamless communication between patients, providers, and staff.About Serenity Healthcare, LLCWe are a leader...


  • Sens, Bourgogne-Franche-Comté, United States Aries Technology LLC Full time

    Aries Technology LLC seeks an experienced Technical Artist to join our team in creating visually stunning and engaging games for casino patrons.About the RoleAs a Technical Artist II, you will be responsible for providing both artistic and technical support in the creation of games that are played and enjoyed by casino patrons. Your primary focus will be on...

  • Project Delivery Lead

    2 weeks ago


    Sens, Bourgogne-Franche-Comté, United States Talent Groups Full time

    Talent Groups is looking for a seasoned Digital Project Manager in Las Vegas, NV. The ideal candidate will have expertise in digital transformation and hybrid Agile/Waterfall methodologies.Job Description:Drive the execution of high-impact digital projects, including CMS conversions and enterprise-scale web builds.Develop and maintain project plans using...