Senior Luxury Resort Operations Manager
2 weeks ago
Senior Luxury Resort Operations Manager
Company Overview:The Venetian Resort Las Vegas is a leading luxury resort, known for its exceptional service and luxurious amenities. As a Senior Luxury Resort Operations Manager, you will play a key role in ensuring the smooth operation of our resort services.
Estimated Salary:$120,000 - $150,000 per year
Job Description:This leadership position is responsible for managing the day-to-day operations of our resort services, including hotel, restaurant, show, and casino reservations, telecom, guest services, and priority services. You will oversee the management team, schedule shifts, and maintain policies and procedures to ensure excellent service standards.
Key Responsibilities:- Manage the Resort Services Management team
- Oversee weekly scheduling of shifts and staffing needs
- Maintain departmental policies and procedures
- Ensure quality assurance and innovative ideas to reinforce service standards
- Manage responsibilities including hiring, promotions, performance feedback, discipline, recognition, and termination
- 7 years of experience in management at a luxury hotel environment
- Demonstrated experience in labor forecasting preferred
- Working knowledge of LMS, Passkey, ACSC, Avaya telephony solutions, TeleOpti, HotSos, xTend, Archtics, and Microsoft Office products
- Strong interpersonal skills with the ability to communicate effectively with guests and other team members
We offer a competitive salary, benefits package, and opportunities for career growth and development. Our employees enjoy a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) matching, and paid time off.
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