Luxury Resort Sales Support Specialist

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

About the Role

MGM Resorts International is seeking a highly organized and detail-oriented Hotel Sales Coordinator to join our dynamic team. As a key member of our sales operations, you will play a vital role in delivering exceptional administrative support to our Sales Executives.

Responsibilities

  • Coordinate contract preparation, proposals, edits, and revisions to meet deadlines.
  • Process reservations, confirmations, cancellations, special handling alerts, and amenities.
  • Manage travel advisor requests and liaise with property operations teams to fulfill these requests.
  • Serve as a resource for activities, services, and amenities available within our resorts and in Las Vegas.
  • Organize site and FAM tour agendas, coordinating with properties to prepare keys, arrange dining, and collaborate with clients as needed.
  • Maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
  • Prepare expense reports and manage files containing sensitive and confidential information.
  • Deliver exceptional service that aligns with our core service standards and brand attributes, fostering positive relationships with clients and employees.

Requirements

  • High school diploma, GED or equivalent.
  • One year of previous guest services experience.
  • Two years of administrative experience in the hospitality, hotel, and/or sales department of a similar resort setting.
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
  • Organizational skills to function effectively under time constraints, within established deadlines.
  • Knowledge of Microsoft Office.

Perks and Benefits

  • Health & Income Protection benefits (for eligible employees).
  • Professional and personal development opportunities through employee programs and network groups.
  • Free meals in our Bellagio employee dining room.
  • Free parking on and off-shift at all MGM Resorts properties.
  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts.

Estimated Salary Range: $18.50 per hour based on market conditions and location.



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