Front Desk Operations Manager

4 weeks ago


Houston, Texas, United States Magnolia Houston Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Magnolia Houston. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and memorable experience from arrival to departure.

Key Responsibilities
  • Assist with the day-to-day management of front office operations, ensuring seamless communication and coordination with all team members.
  • Provide expert knowledge of hotel services, features, and policies to anticipate and respond to guest inquiries promptly and accurately.
  • Promote and track departmental and organizational initiatives, such as upsell programs and loyalty schemes.
  • Maintain and execute departmental and hotel policies, including key control procedures, accurate billing, and safety protocols.
  • Instill a calm and organized approach when interacting with guests in stressful situations.
  • Ensure sufficient staffing to meet daily business demands and maintain confidentiality of guest information.
  • Foster strong relationships with team members across all departments through effective communication and regular face-to-face interaction.
Requirements
  • Minimum of one year supervisory experience in a high-volume setting.
  • Previous hospitality experience in a Four Diamond quality organization preferred.
  • Ability to effectively communicate and provide directions in a clear, concise, and professional manner.
  • Must be available to work varied shifts and flexible schedules.
What We Offer

As a Front Desk Manager at Magnolia Houston, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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