Front Desk Operations Manager

3 weeks ago


Houston, Texas, United States Blue Sky Hospitality Solutions Full time

The Front Desk Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Key Responsibilities:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard to ensure rewarding experiences for guests.
  • Assist staff with all of the front desk functions to include the PBX Operator role.
  • Conduct daily stand-up meetings, communicate effectively with all staff and provide any information necessary to provide guest service in accordance with Brand standards.
  • Manage workflow, room status and group activity and effectively communicate changes/updates with other departments to positively impact the guest experience.

Requirements:

  • Ability to access and accurately input information using a moderately complex computer system
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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