Front Desk Supervisor
5 days ago
The Front Desk Supervisor is a key member of the Avion Hospitality team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.
Responsibilities- Assist the Front Desk Manager and General Manager in ensuring the front desk is running efficiently and effectively.
- Provide attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
- Maximize room revenue and occupancy through effective room merchandising and sales techniques.
- Monitor and review front office logs and trace files daily to ensure accuracy and completeness.
- Comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups and closed out dates.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Perform all duties of a Front Desk Agent, including checking guests in and out, handling guest inquiries, and resolving guest complaints.
- At least 2 to 3 years of progressive experience in a hotel or a related field is required.
- High School diploma or equivalent required.
- College course work in a related field is helpful.
- Previous supervisory responsibility is preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
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