Front Desk Associate

2 months ago


Houston, Texas, United States Fitness Connection Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Front Desk team at Fitness Connection. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities
  • Provide EPIC greetings and farewells to all members and guests
  • Check members into the gym using proper procedures
  • Register guests into the gym using proper registration procedures
  • Answer the telephone promptly and assist with routing inquiries
  • Direct guests and appointments to the appropriate Fitness Consultant
  • Serve as a communication hub for members, guests, and teammates
ProShop Pro

We offer a wide range of products and services to enhance our members' fitness journey. As a Front Desk Associate, you will be responsible for promoting and selling these products, meeting sales goals, and maintaining a clean and organized ProShop area.

  • Promote and sell drinks, bars, supplements, and merchandise
  • Meet and exceed daily and monthly sales goals
  • Stock and organize retail offerings as needed
  • Assist with operational duties as requested by management
Member & Club Services

We are committed to providing an exceptional experience for our members. As a Front Desk Associate, you will be responsible for ensuring that every member feels welcome and valued, from check-in to check-out.

  • Complete member and guest check-ins and basic account inquiries
  • Monitor check-ins to identify delinquent accounts and update member information
  • Notify management of any issues or concerns
  • Keep the front desk and entryway clean and organized
Requirements
  • High School Diploma or equivalent preferred
  • Previous experience in hospitality or customer service preferred
  • Excellent verbal and written communication skills
  • Ability to interpret business communications and follow instructions
  • Physical demands include bending, squatting, jumping, and lifting up to 50 pounds

We offer a comprehensive training program to ensure our Front Desk Associates have the skills and knowledge needed to succeed in this role. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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