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Front Desk Agent

1 month ago

Houston, Texas, United States Sage Hospitality Full time
Job Title: Front Desk Agent

At C. Baldwin, Curio Collection by Hilton, we are seeking a highly skilled and experienced Front Desk Agent to join our exceptional guest service team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming arrival experience that sets the tone for their stay.

Responsibilities:
  • Efficiently check-in and check-out guests, handling payments and accurately using the OnQ system.
  • Handle guest inquiries, requests, and special arrangements with a keen attention to detail.
  • Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
  • Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
  • Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
  • Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
  • Uphold security and privacy standards to ensure guest safety and confidentiality.
  • Foster a friendly, professional, and luxury-oriented atmosphere for guests.
Qualifications:
  • Minimum of 6 months of front desk experience in a luxury hotel setting.
  • Proficiency in using the OnQ property management system.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
  • Impeccable grooming and professional appearance.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; hospitality or related degree preferred.
  • Certification in hotel front desk operations is a plus.

We offer a comprehensive benefits package, including comprehensive health and dental insurance, 401(k) retirement savings plan, generous paid time off and holidays, career advancement opportunities, employee discounts on Hilton stays, ongoing training and development programs, and tuition reimbursement.