Patient Care Administrative Associate

2 weeks ago

Buffalo, New York, United States CINQCARE Full time
Job Overview

About CINQCARE

CINQCARE is a community-driven health and care organization dedicated to enhancing the health and well-being of individuals who require care the most. Our mission focuses on eliminating barriers to health and providing services in community settings, including in-home care whenever feasible.

We understand that effective healthcare relies on local professionals, caregivers, and services tailored to meet the needs of individuals rather than merely addressing symptoms. Our goal is to achieve better health outcomes for both individuals and their communities.

CINQCARE is committed to improving the health and well-being of underserved populations, particularly Black and Brown communities, in their homes and neighborhoods. We strive to create a world where health and care are accessible and not burdensome, believing that providing care is a privilege we are honored to fulfill.

About You

The ideal candidate for the Healthcare Administrative Coordinator position should possess the following qualifications:

• Education: An associate degree or certificate in medical administrative assistance from an accredited institution.

• Experience:

  • Preferred minimum of 1 year of relevant experience.
  • Proficient in Microsoft Office Suite.
  • Familiarity with HEALTHeLINK is a plus.
  • Experience with Electronic Medical Records (EMR) is advantageous.
  • Knowledge of Medent is preferred.
  • Administrative experience in a value-based care environment.
  • Experience in urban healthcare settings is preferred.
  • Entrepreneurial Spirit: A commitment to addressing long-standing gaps in care delivery for Black and Brown populations.
  • Communication Skills: Exceptional verbal and written communication abilities; bilingual skills are a plus.
  • Relationship Management: Ability to cultivate and maintain effective relationships with patients, team members, and healthcare providers.
  • Team Culture: Strong ethical standards, good judgment, and a collaborative mindset; a desire to thrive in a dynamic and entrepreneurial environment.

Character Traits:

  • Dependability and flexibility as a team player.
  • Strong interpersonal skills.
  • Compassionate, empathetic, and attentive to patient needs.
  • Exemplary customer service orientation.

• Requirements:

  • Proof of completion of relevant educational programs.
  • Availability for Monday to Friday work schedule from 8 AM to 5 PM.

About the Role

The Healthcare Administrative Coordinator will be responsible for:

  • Providing administrative support under the direction of healthcare professionals and fostering long-term patient relationships.
  • Conducting administrative tasks such as verifying patient demographics, insurance details, and managing visit registrations and payments.
  • Assisting with medical records management and addressing quality care gaps.
  • Preparing prior authorizations for diagnostic tests as required by insurance providers.
  • Managing incoming faxes, orders, referrals, and document routing.
  • Preparing patient charts and assisting with health information management.
  • Updating and maintaining patient health records.
  • Handling patient inquiries and directing them appropriately.
  • Scheduling patient appointments, sending reminders, and managing rescheduling.
  • Conducting follow-up calls for missed appointments and tests.
  • Completing necessary forms and scheduling patient visits.
  • Monitoring quality measures and tracking performance.
  • Performing additional duties as assigned by management.

General Responsibilities

The Healthcare Administrative Coordinator will focus on:

  • Strategy: Enhancing outcomes for patients within the care practice.
  • Collaboration: Working as part of an inter-professional team to support comprehensive care delivery.
  • Knowledge: Staying informed about the latest clinical guidelines and practices.
  • Culture: Fostering a productive, collaborative, and inclusive work environment.

CINQCARE offers healthcare benefits to employees working an average of 30 or more hours per week, with costs shared between the organization and employees.

Work Environment:

This position involves office-based work in a traditional office setting with climate control and artificial lighting. The role requires effective communication with patients, vendors, and colleagues, both in person and through electronic means. Regular use of telecommunication devices is essential, and the ability to sit for extended periods is common. Occasional lifting of up to 30 lbs may be necessary, along with good manual dexterity for operating office equipment.

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