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Patient Care Coordinator
2 months ago
At Neighborhood Health Center, we foster a compassionate and rewarding environment dedicated to delivering meaningful healthcare while promoting health equity. As the largest and longest-serving Federally Qualified Health Center (FQHC) in Western New York, we are committed to providing high-quality care to diverse individuals and families, regardless of their financial situation.
Key Responsibilities:
- Leverage data analytics to identify and address care gaps in clinical quality metrics.
- Employ a patient-centered methodology and motivational interviewing techniques to enhance health outcomes.
- Assist with administrative functions within the quality department, including generating reports, entering survey data, and preparing for meetings.
- Manage population data effectively using various computer applications.
- Guide patients and families in accessing, navigating, and connecting with internal services and external community resources. Provide education and outreach as necessary to enhance patients' quality of life and well-being.
- Support outreach initiatives and yearly plans to link current and prospective patients to services within the health center and other specialty providers.
- Maintain and report on outreach registries to bolster the outreach framework and strategy.
- Accurately schedule appointments in accordance with Neighborhood policies.
- Track and report metrics and outcomes related to outreach efforts.
- Demonstrate independent problem-solving skills to assist patients and providers in achieving care plan objectives.
- Advocate for patients when engaging with community agencies and services.
- Consult with healthcare providers regarding patient needs and facilitate appropriate referrals.
- Assist patients in obtaining and completing referrals as directed by providers, including securing prior authorizations when necessary. Document and monitor referrals until they are completed.
- Help patients access health insurance by connecting them with suitable facilitated enrollers.
- Collaborate as a team member with nursing, providers, community health workers, billing, and other Neighborhood staff to ensure comprehensive patient care.
- Participate in training sessions and required meetings to promote professional growth and development through educational programs.
- Contribute to the development of procedures and policies related to job responsibilities.
- Assist in creating and implementing metrics to evaluate the effectiveness of this role.
- Ensure thorough and accurate documentation of projects and assignments.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or equivalent required; Associate's degree preferred.
- Experience in Community Health, Patient Resource Coordination, or a related field.
- Proficient computer skills, clerical abilities, data entry, and organizational skills are essential.
- Excellent written and verbal communication skills are required.
- Must be able to read, write, and speak English; proficiency in Spanish is preferred.
At Neighborhood, we offer a supportive, diverse, and team-oriented work environment with competitive compensation and potential bonuses, along with comprehensive benefits, including medical, dental, life insurance, 403b matching, health savings accounts, generous paid time off, and loan forgiveness options, if applicable.
Neighborhood Health Center is an equal opportunity employer committed to the principles of equity and inclusion.
