Healthcare Administrative Coordinator

2 weeks ago

Buffalo, New York, United States CINQCARE Full time
Job Overview

About CINQCARE

CINQCARE is a community-driven, provider-led organization dedicated to enhancing health and wellness for those in need. Our mission is to eliminate barriers to healthcare access and deliver services as close to home as possible, including in-home care whenever feasible.

We recognize the significance of race and culture in achieving effective healthcare outcomes. Our approach incorporates these factors into our care delivery, fostering a culture of understanding and support for our patients and their unique needs.

At CINQCARE, we prioritize local healthcare professionals and services, focusing on personal care and community infrastructure that addresses the needs of individuals rather than merely treating symptoms. Our goal is to improve health outcomes for individuals and the communities they inhabit.

We are deeply committed to serving Black and Brown populations, ensuring that our efforts are collaborative and cohesive across all organizational levels. We aspire to create a world where health and care are not burdensome, viewing the provision of care as a privilege we are honored to fulfill.

Candidate Profile

The ideal Healthcare Administrative Coordinator will possess the following qualifications:

• Education: An associate degree or certificate in medical administrative assistance from an accredited institution.

• Experience:

  • A minimum of one year of experience is preferred but not mandatory.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with HEALTHeLINK is preferred.
  • Experience with Electronic Medical Records (EMR) is preferred.
  • Experience with Medent is preferred.
  • Administrative experience in a value-based clinical setting.
  • Experience in an urban healthcare environment is preferred.
  • Entrepreneurial Spirit: We seek individuals who are committed to addressing long-standing gaps in healthcare delivery for underserved populations.
  • Communication Skills: Exceptional verbal and written communication abilities. Bilingual skills are a plus. The capacity to present concepts clearly and effectively to team members is essential.
  • Relationship Management: Ability to cultivate and maintain effective relationships with patients, team members, and healthcare providers.
  • Team Culture: A strong sense of ethics, good judgment, and a collaborative mindset; a desire to thrive in a dynamic and fast-paced environment.

Character Traits:

  • Flexibility and reliability, demonstrating strong teamwork.
  • Excellent interpersonal skills.
  • Compassionate, empathetic, and attentive to patient needs.
  • Outstanding customer service orientation.

Requirements:

  • Proof of completion of relevant educational program.
  • Availability for a standard workweek.

Job Responsibilities

The Healthcare Administrative Coordinator will be responsible for:

  • Providing administrative support under the supervision of healthcare professionals, fostering long-term patient relationships.
  • Performing administrative tasks such as verifying patient demographics, insurance details, and visit registrations, as well as managing payment collections.
  • Assisting with medical records management and addressing quality improvement activities.
  • Preparing prior authorizations for diagnostic tests as required by insurance providers.
  • Managing incoming communications, including faxes, orders, and referrals.
  • Preparing patient charts and assisting with health information management.
  • Updating and maintaining patient health records.
  • Handling patient inquiries and scheduling appointments, including reminder calls and rescheduling.
  • Conducting follow-up calls for missed appointments and necessary testing.
  • Completing required forms and monitoring quality measures.
  • Performing additional duties as assigned by management.

General Duties

The Healthcare Administrative Coordinator will also focus on:

  • Strategy: Enhancing outcomes for patients within the care practice.
  • Collaboration: Working as part of an interprofessional team to support comprehensive care delivery.
  • Knowledge: Staying informed about the latest clinical and practice guidelines.
  • Culture: Contributing to a productive, inclusive, and collaborative work environment.

CINQCARE offers healthcare benefits to employees working an average of 30 or more hours per week, with costs shared between the organization and its employees.

Work Environment:

This position involves office-based work in a standard office setting, requiring effective communication with colleagues and clients. Regular use of telecommunication devices and computers is essential, and the role may involve occasional lifting of up to 30 lbs. Good manual dexterity and reasoning abilities are important for the successful execution of job responsibilities.

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