Customer Operations Specialist

2 weeks ago


Romeoville, Illinois, United States OnTrac Full time

Position Overview:
OnTrac is seeking a dedicated Operations Assistant to support our growing team. This role is ideal for individuals who are passionate about providing exceptional service and thrive in a fast-paced logistics environment.

Key Responsibilities:

  • Assist Operations Managers with administrative tasks and customer service functions.
  • Engage with drivers and clients to resolve delivery discrepancies, ensuring timely service.
  • Perform accurate data entry into the OnTrac system and verify delivery statuses.

Benefits:
  • Comprehensive individual and group benefits package.
  • Medical, Dental, and Vision insurance options.
  • 401(k) plan with company matching contributions.
  • Safe and organized workplace environment.
  • Referral Bonus Program offering $500 for successful referrals.

Qualifications:
  • High school diploma or equivalent (GED) required.
  • Minimum of one year experience in a related field, preferably in transportation and delivery.
  • Proficient in Microsoft Word and Excel.
  • Strong customer service abilities.
  • Capable of multitasking and managing time effectively in high-pressure situations.

Core Duties:
  • Monitor package deliveries, address issues, and maintain accurate records in OnTrac's tracking system.
  • Support drivers during the checkout process and report any discrepancies.
  • Communicate with customers regarding their delivery status as necessary.
  • Analyze daily compliance reports and prepare summaries for management review.

OnTrac is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.

Additional Information:
  • Pay Type: Hourly
  • Employment Type: Regular


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