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Client Support Specialist

2 months ago

Romeoville, Illinois, United States Fusion Transport Full time
Job Overview

About Fusion Transport

Leading the Way in Logistics Innovation

With over 40 years of unparalleled expertise, Fusion Transport is at the forefront of delivering tailored supply chain solutions. As a rapidly expanding company with revenues exceeding $300M, we boast a nationwide footprint. Our operations encompass a comprehensive third-party logistics framework, featuring a brokerage division, an in-house long-haul fleet, multiple warehouses across the country, and a retail consolidation segment.

Our commitment to excellence spans from the initial contact to the final delivery. We pride ourselves on our unique approach to customer experience, which is pivotal for the ongoing evolution of Fusion Transport.

Position: Client Support Specialist

Employment Type: Full Time

Compensation: $20 - $21 per hour, commensurate with experience

Our Commitment to You:

At Fusion, we recognize and appreciate the dedication our employees demonstrate daily. We understand the effort and resilience required to thrive in this industry. Our pledge to our logistics specialists is to ensure you receive the compensation you deserve for the exceptional service you provide to our clients.

Key Responsibilities

  • Facilitate customer service operations, including processing freight work orders, scheduling shipments, invoicing, and addressing customer inquiries.
  • Prepare bills of lading and related documentation for work orders.
  • Review all orders for specific requests and maintain inventory records.
  • Assist in coordinating and executing physical and cycle counts.
  • Reconcile inventory discrepancies with book records and make adjustments as necessary.
  • Manage urgent shipping requests in collaboration with the warehouse and other departments.
  • Ensure accurate invoicing of account activities.
  • Collaborate with operations to resolve any customer inventory issues.

Qualifications

  • High School Diploma or equivalent GED.
  • A minimum of 1 year of customer service experience in warehousing or related fields.
  • Availability to work weekends as required.
  • Proficient in Microsoft Office applications, particularly Excel.
  • Strong organizational, time management, scheduling, and attention to detail skills.
  • At least one year of experience in processing orders, transactions, or requests.
  • Ability to thrive in fast-paced and demanding environments.

Preferred Qualifications:

  • 1+ years of experience in a Logistics, 3PL, or Warehousing setting.

What We Provide:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Paid holidays.
  • Paid Time Off (PTO).
  • 401(k) retirement plan.
  • Opportunities for career advancement.
  • A collaborative and dedicated team environment.