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Senior Client Support Specialist

2 months ago

Romeoville, Illinois, United States SURESTAFF LLC Full time
Job Overview

The Senior Client Support Specialist will play a crucial role in delivering exceptional customer service and ensuring client satisfaction. This position is designed for a dedicated professional who thrives in a fast-paced environment and is committed to providing a positive customer experience.

Key Responsibilities
  • Deliver outstanding customer service with a focus on client needs and expectations.
  • Act as a primary point of contact for inquiries and product-related questions.
  • Facilitate communication between various departments and clients to resolve issues efficiently.
  • Handle complex customer requests and provide tailored solutions.
  • Support the Supervisor as needed, ensuring seamless operations.
Qualifications
  • Associate degree or equivalent experience preferred.
  • Proficient in Microsoft Office Suite and familiar with ERP systems such as Oracle or Microsoft D365.
  • Strong verbal and written communication skills.
  • A minimum of 5 years of experience in a high-volume customer service environment.
  • Excellent problem-solving abilities with a customer-focused mindset.
  • Experience in supply chain management and large account handling is advantageous.
  • Background in manufacturing or logistics is preferred.
  • Ability to prioritize tasks and adapt to changing situations.
  • Experience in purchasing is a plus.
  • Fluency in both English and Spanish is preferred.
Physical Requirements

To perform the essential functions of this role, the following physical demands are necessary:

  • Sitting for extended periods.
  • Manual dexterity for tasks requiring fine motor skills.
  • Effective verbal communication to convey information clearly.