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Operations Support Specialist

2 months ago


Romeoville, Illinois, United States OnTrac Full time

OnTrac is seeking an Operations Support Specialist to join our dynamic and growing team. If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply.

As an Operations Support Specialist, you will play a vital role in ensuring the smooth operation of our delivery network. You will work closely with Operations Managers, drivers, and customers to resolve package discrepancies, maintain accurate records, and ensure on-time deliveries.

Your Responsibilities:
  • Track package deliveries, process and document problem packages, research issues when needed, and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
  • Assist drivers in the checkout process by verifying that all packages are ready for delivery. Report missing or not out-for-delivery packages and prepare packages for delivery as needed.
  • Communicate with customers regarding their package status when required.
  • Research, analyze, and report on daily compliance to management and prepare business reports as needed.
What We Offer:

OnTrac is committed to providing a rewarding work environment and competitive benefits package.

  • Competitive pay
  • Comprehensive health insurance (medical, dental, and vision)
  • 401(k) with company match
  • Safe and clean work environment
  • Referral Bonus Program
Qualifications:
  • High school diploma or general education degree (GED)
  • One year of related industry experience in transportation and delivery, or an equivalent combination of education and work experience.
  • General knowledge of Microsoft Word and Excel Programs
  • Excellent customer service skills
  • Ability to multitask, self-manage, and work efficiently in stressful situations