Sales Account Executive

2 weeks ago

Mankato, Minnesota, United States US Liner LLC Full time
Job Overview

The Sales Account Executive position is crucial in fostering growth by creating new business avenues and nurturing robust relationships with current clients. Your main duty will be to oversee and enhance our dealer network by effectively showcasing our offerings, addressing client requirements, and ensuring exceptional satisfaction levels. Collaboration with the sales team will be essential to devise strategies aimed at achieving sales objectives and contributing to the overall prosperity of the organization. Success in this role hinges on a "customer-first" mindset, along with a readiness to embrace new challenges and positively impact team dynamics.

Key Responsibilities:

  • Establish and nurture strong connections with existing dealer accounts, comprehending their needs and challenges to deliver customized solutions and support.
  • Process incoming orders from dealers with precision and promptness, coordinating with production and logistics teams to guarantee timely delivery.
  • Organize shipments of orders and provide freight estimates using various carriers while understanding shipping requirements and dimensions/weights as needed.
  • Create customer prospect lists and implement sales and marketing strategies to acquire new clients and enhance business levels from current accounts.
  • Develop a comprehensive understanding of US Liner LLC's product range, applications, and sales programs to effectively communicate benefits to dealers.
  • Collect and relay customer feedback to engineering, manufacturing, and sales teams to enhance quality and service.
  • Monitor market trends and competitor activities to identify growth opportunities and maintain a competitive edge.
  • Maintain accurate records of customer interactions.
  • Update customer information within the ERP system as necessary.
  • Provide product quotes for the sales team or dealers.
  • Utilize parts, service, and operator manuals to troubleshoot product issues.
  • Escalate inquiries and concerns when required.

Required Skills and Abilities:

  • Strong customer focus with prompt, professional verbal and written communication skills, coupled with a friendly demeanor.
  • Ensure high levels of customer satisfaction through excellent service.
  • Take personal accountability for the quality and timeliness of work, achieving results with minimal oversight.
  • Collaborate effectively with colleagues while maintaining the ability to work independently.
  • Exhibit efficient prioritization, quick decision-making, and exceptional time management skills.
  • Adapt easily to evolving business needs, conditions, and responsibilities.
  • Comfortable resolving issues while also creating a positive experience for customers.
  • Encourage teamwork and commitment to achieve goals and deliverables.
  • Interest or skills related to agriculture or the work truck industry.
  • Proficient in Microsoft Office Suite or similar software.
  • Ability to quickly learn business management software.

Education:

  • High School Diploma, GED, or equivalent required.
  • Bachelor's degree in business or a related field preferred.
  • 3-5 years of experience in inside sales or customer service preferred.

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