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Sales Account Executive

2 months ago

Mankato, Minnesota, United States US Liner LLC Full time
Job Overview

The Sales Account Executive role is crucial in fostering growth by creating new business avenues and nurturing robust relationships with current clients. Your main focus will be to oversee and enhance our dealer network by effectively showcasing our offerings, addressing client requirements, and ensuring exceptional satisfaction levels. Collaboration with the sales team will be essential in formulating strategies to achieve sales objectives and contribute to the overall prosperity of the organization. Success in this position hinges on a customer-centric mindset and a readiness to embrace new responsibilities while positively impacting team dynamics.

Primary Responsibilities:

  • Establish and sustain strong connections with existing dealer accounts, comprehending their needs and challenges to offer customized solutions and support.
  • Process incoming orders from dealers with precision and timeliness, coordinating with production and logistics teams to guarantee prompt delivery.
  • Organize order shipments and provide freight estimates using various carriers while understanding shipping requirements and dimensions/weights as needed.
  • Create customer prospect lists and implement sales and marketing strategies to attract new clients and enhance business from current accounts.
  • Acquire an in-depth understanding of US Liner LLC's product range, applications, and sales initiatives to effectively communicate benefits to dealers.
  • Collect and relay customer feedback to engineering, manufacturing, and sales teams to enhance quality and service.
  • Monitor market trends and competitor actions to identify growth opportunities and maintain a competitive edge.
  • Maintain accurate records of customer interactions.
  • Update customer information within the ERP system as necessary.
  • Provide product quotes for the sales team or dealers.
  • Diagnose product issues using parts, service, and operator manuals.
  • Escalate inquiries and concerns when required.

Required Skills and Abilities:

  • Strong customer focus with prompt, professional verbal and written communication skills, accompanied by a friendly demeanor.
  • Ensure high levels of customer satisfaction through excellent service.
  • Take personal accountability for the quality and timeliness of work, achieving results with minimal oversight.
  • Collaborate effectively with colleagues while also being capable of independent work.
  • Exhibit efficient prioritization, quick decision-making, and exceptional time management skills.
  • Adapt easily to evolving business needs, conditions, and responsibilities.
  • Comfortable resolving issues while creating a positive experience for customers.
  • Encourage teamwork and commitment to achieve collective goals and deliverables.
  • Interest or expertise in agriculture or the work truck sector.
  • Proficient in Microsoft Office Suite or similar software.
  • Skilled in or able to quickly learn business management software.

Education:

  • High School Diploma, GED, or equivalent required.
  • Bachelor's degree in business or a related field preferred.
  • 3-5 years of experience in inside sales or customer service preferred.