Front Desk Representative

3 weeks ago


Daytona Beach, Florida, United States Shaner Hotel Group Full time
Job Summary

As a Front Desk Agent with Shaner Hotel Group, you will be responsible for providing exceptional guest services, ensuring a seamless check-in and check-out experience for our hotel guests. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Process all check-ins and check-outs according to established hotel requirements.
  • Handle guest complaints ensuring guest satisfaction.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Provide information and services to any guest or visitor in a friendly, professional manner.

Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.

About Us

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

About the Team

Shaner Hotels has an amazing opportunity at our Fairfield Inn Daytona Beach, located in the ONE DAYTONA entertainment epicenter. Truly a unique Fairfield Inn, the hotel features raceway-themed decor with artwork and photography displays that tell the history of the speedway. The property also features a lobby bar and the traditional Fairfield amenities like a complimentary hot breakfast, outdoor pool, fitness center and 105 spacious guest rooms and suites: each featuring a microwave and refrigerator.

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